Commitment to safeguarding our guests against COVID19

Commitment to safeguarding our guests against COVID19

• The health and well-being of our guests is our top priority. Therefore, we have introduced additional guidelines and a protocol on cleanliness, hygiene and social distancing in order to guarantee the safety of our guests and of our staff. These guidelines are based on recommendations from health and hygiene experts, from healthcare authorities and from the World Health Organisation
• We now deep clean and disinfect the whole resort more frequently, including restaurant areas, rooms, public spaces and staff areas
• We monitor the health of our resort staff in order to guarantee the safety of our guests around-the-clock
• The safety of our guests is our top priority. We will respond to this constantly evolving situation by changing our course of action where required
•  We appreciate that some of the measures we take may have a direct impact on resort amenities our guests usually enjoy. We thank you for your understanding and co-operation at this time – this is for everyone’s benefit.

Cleaning & Safety Preventative Measures

At Green Valley Resorts we have exceptionally high standards of cleaning and hygiene. We have reviewed our procedures and have increased the frequency and methods of disinfection in light of the current situation.

Resort rooms –

• Our laundry processing technique for bed linen and towels involves the chemical and thermal disinfection of all items.
• Housekeeping will remove used and soiled laundry in sealed bags to prevent the contamination of fresh and clean bed linen and clothing
• All surfaces, items and furniture in the room and bathroom are cleaned with approved disinfectant products to safeguard your health
• Disposable single-use items and/or microfibre cloths are used on a daily basis
• We deep clean our resort rooms paying special attention to high-touch areas such as telephones, door handles and faucets.
• We ensure the room is properly ventilated while being cleaned

Reception –

• All items, devices, surfaces and fittings that our guests may come into contact with are cleaned thoroughly during the course of the day at regular intervals
• All room keys are disinfected in order to be handed over safely
• Our guests may choose to have their luggage disinfected using the service we provide
• Medical assistance is available in the resort if required

Bars and Restaurants –

• Buffet meals won’t be served in the restaurant. We encourage guest to for A la carte.
• We constantly clean all surfaces and furniture with which our guests may come into contact
• We have moved the furniture in the restaurant, bar and terrace areas to comply with social distancing guidelines.

Events –

• Before the start of events, basic health prevention measures will be reiterated
• Events setting ups are established to ensure safety distance between event participants
• The exchange of printed material is avoided, making use of digital materials instead
• You will have several options when you decide to enjoy a coffee break – our staff will assist in providing this service by making use of protective equipment

Commitment to our staff –

• HYGIENE: Washing your hands is considered to be one of the best ways to avoid spreading germs and preventing the spread of COVID-19. We urge all our employees and advise our clients to frequently wash their hands thoroughly with soap and water. Hand sanitiser can be found in all work areas
• PREVENTION: The resort staff are tested for Covid-19. In addition, their temperature is taken daily upon arrival at the resort. All employees are using PPE.
• TRAINING: All our employees have been trained in hygiene and safety relating to Covid-19
• INFORMATION: Our Quality Management Team support the resort by providing the most efficient and advanced measures concerning hygiene and safety. All regulations issued by health experts and relevant organisations are strictly adhered to

EMPLOYEES’ AREA – BACK OFFICE: Hygiene and safety measures together with social distancing rules have also been strengthened in staff areas

Recommendations –

• Washing your hands is considered to be one of the best ways to avoid spreading germs and preventing the spread of COVID-19. Remember to wash your hands frequently with soap and water. There are disinfectant gels in the communal areas for regular use
• The use of face masks is recommended in public spaces and when leaving the resort
• Please cover your mouth with your elbow or with disposable handkerchiefs if you cough or sneeze
• Please respect social distancing rules in the resort by paying attention to special markings, protection screens and not moving the furniture
• Information about guidelines on the prevention of Covid-19 is available at the resort

If you have any doubts and questions about our safety standards, please feel free to contact our Residence Manager at 9751030881